Modernize your NEMT processes
therefore…
The Right Assist provides medical transportation solutions that automate scheduling, dispatching, routing, and billing to simplify this coordination of non-emergency medical rides.
based on 1,000+ reviews from clients in the
Manage NEMT with automated routing, scheduling, and dispatching.
Intelligent route planning
Automate NEMT dispatching
Smart scheduling solution
Effectively manage the miles for ETA accuracy
With real-time GPS tracking, we always know a vehicle’s location, enabling accurate ETAs and accountability. The technology shows dispatchers and managers vehicle locations in real time. This allows dispatchers to give precise ETAs to passengers based on current traffic conditions. It also enables managers to ensure drivers follow correct routes and procedures. Real-time tracking brings order and transparency to the NEMT transportation service.
Katty Sussan
Driver Cost $29
Streamlining medical transport from call to care
Digital dispatch optimizes communication flows. Automating coordination between dispatchers, drivers, and riders reduces radio chatter. GPS vehicle tracking generates accurate ETAs, so patients get picked up and dropped off on time. Overseeing fleets closely via real-time data cuts human error. Streamlining it all enhances accountability from call to care.
Track every mile and dollar for financial fitness
Want financial fitness? Track all miles and dollars with integrated invoicing and analytics to consolidate billing and gain insights. End-to-end financial tracking enables accurate cost allocation and revenue management. This transparency and control leads to optimization, growth, and strategic decision making.
“As an NEMT call center, The Right Assist’s software has everything we need to properly dispatch and manage our daily call volume. I highly recommend them for any transportation company."
Michael, NEMT Broker
"As a dispatcher, the automated scheduling features have made my job so much easier. I don't know how I operated without this software before!"
Amanda Clark, Dispatcher
“The reporting and analytics tools provide great visibility into our transportation operations. We can now make data-driven decisions.”
David Lee, Transportation Coordinator
NEMT Problems and their Solutions by The Right Assist
Dispatchers spend hours juggling phone calls and paper manifests trying to match rides to vehicles and drivers. The chaotic nature of this manual process leads to frustrated riders, unused vehicles, and unpaid miles.
The Right Assist automates the entire dispatch process. Advanced algorithms match rides to routes in real time, ensuring the highest vehicle utilization. Riders get picked up on time by the right driver, & no available vehicles go unused.
Drivers show up late or get lost trying to locate pick-up addresses, causing service delays. Dispatchers struggle to communicate last-minute changes over the phone leading to confusion and missed rides.
The Right Assist provides turn-by-turn navigation & real-time dispatch updates to help drivers navigate directly to pick-up locations. Two-way messaging eliminates the phone tag for a more responsive experience.
Route managers struggle to build efficient routes that maximize vehicle fill rates. Excess miles get driven without passengers onboard leading to high operating costs. Drivers crisscross each other’s paths resulting in poor ETAs.
Our route optimization engine builds high-efficiency routes that maximize shared rides. Accurate ETAs combined with strategic route planning reduce deadhead miles and improve vehicle utilization.
Reporting is fragmented across dispatch systems, EHRs, and billing tools. Data gaps make it hard for executives to get a clear picture of operational performance and identify areas to optimize.
Our business intelligence dashboards consolidate data enterprise-wide into interactive reports. KPIs provide real-time visibility to help continuously improve service levels and financial performance.
How Does It Work?
A Step-by-Step Process
Meanwhile, the driver app enables seamless communication between dispatch and vehicles. Finally, automated billing simplifies payment collection across different payers. The result is stress-free coordination that gets passengers where they need to go.
Accept Rides
Dispatchers view and accept requests in the system.
Optimize Routes
Software plans the most efficient routes using real-time data.
Send Reminders
The system reminds passengers to reduce no-shows.
Communicate
The app enables real-time communication between dispatchers and drivers.
Process Payments
Billing is simplified across different payer requirements.
Trusted by 400+ Verified NEMTs
NEMT Dispatcher
A versatile solution for the entire NEMT marketplace
For Brokers
For PACE Programs
For Transportation Providers
For Medical Facilities
For Retirement Centers
For NEMT Companies
Experience the Power of Automation for Your NEMT Business
- Gain Visibility
- Centralize Information
- Access Real-Time Data
- Monitor Performance
- Manage Exceptions
- Ensure Compliance
